Cancellation Policy

Isthmus Wellness has a ‘no-exceptions’ cancellation policy. This updated policy is necessary to fully respect our practitioners’ full schedules and the wishes of our community members waiting to schedule appointments with us.

**No exceptions**  This includes: illness/Covid, weather (non-emergency), work conflicts, unexpected personal conflicts, forgetting your appointment, not getting an appointment reminder, etc.

  • If you cancel your appointment by the end of the business day before your scheduled appointment, you will not be charged a cancellation fee. This means before 6pm the day before your appointment. (Monday appointments cancelled by 12pm on Saturday will not be charged a cancellation fee). No exceptions.
  • If you cancel your appointment on the same day as your scheduled appointment, you will be responsible for 50% of the cost of the scheduled treatment. No exceptions.
  • If you simply don’t show up for your appointment with no notice given, you will be responsible for 100% of the cost of the scheduled treatment. No exceptions.

Please do your best to keep your appointments at Isthmus Wellness. If you need to make a change, we can be reached at 608-441-9355. You may also send an email via our online contact form. Thank you for understanding.

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