All initial phone consultations require prepayment at least 48 hours in advance to hold your appointment time. Follow up phone consultations can be paid for at the time of the consultation.
The consultation fee will be charged immediately after the consultation is complete and the charge will be prorated if the time was under the scheduled appointment length. Credit card information is stored in our secured database and an email receipt detailing your charges is automatically sent. Recommended supplements and products will be reviewed with you prior to authorizing any credit card charges.
To best prepare for your initial phone consultation please complete the New Patient Forms at least 48 hours in advance of your appointment to maximize the efficiency of your phone consultation.
At the time of your scheduled phone consult, the practitioner will call your cell phone or the number provided in the appointment notes. Please wait patiently for the practitioner to call you as they are likely finishing up with another client. If you have been waiting for 15 minutes please call the office at (608) 441-9355. You will receive the full allotted appointment time or we will adjust the price as appropriate.
Isthmus Wellness Cancellation Policy
- If a client cancels on the same day (within 24 hours is the standard), Isthmus Wellness will charge a same-day cancellation fee of $50.
- The cost for a no show, no call cancellation is equal to the price of the session that was cancelled. For example, the cost for a no show, no call acupuncture cancellation is $80, MAYA follow-up is $105, etc. (Please see our Rates Page for detailed pricing information.)
- If a client needs to cancel due to an emergency, they will need to speak with the manager of Isthmus Wellness, Chandon Williams, regarding a decision on whether or not cancellation fees will be waived.
Please do your best to keep your appointments at Isthmus Wellness. If you do need to cancel, please do so in advance so that you avoid any cancellation fees. Isthmus Wellness can be reached at 608-441-9355. You may also send an email via our online contact form.
Please take a minute to look over the information below that can help you make the most of your holistic care:
Thank you and we look forward to working with you!
The Isthmus Wellness Staff