Updated: May 2025
This Privacy Policy explains how Isthmus Wellness collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at www.isthmuswellness.com.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example, through a web form, both mobile and non-mobile, while making a Mind-Body account online. Personal information we collect directly from you may include first and last name, address, email address, phone number, credit card information, and whatever additional information is included in our web form.
Although we recommend against providing any health-related details in our web form, through the use of our website, we may collect Protected Health Information (PHI) as that term is defined by the Health Insurance Portability and Accountability Act (HIPAA). PHI may include, but is not limited to: name, address, date of birth, medical history, diagnoses, and treatment information, health insurance information, and any other information that identifies you and relates to your healthcare. For more information on how Isthmus Wellness is safeguarding your PHI, please contact us.
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with access to our products and services, customer service and support, notices related to your appointments or product requests, and other relevant information. We may also use this information to market our products and services. In addition, we may use this information to analyze trends, track user activity, and improve the functionality and performance of our website and services.
DISCLOSURE OF PERSONAL INFORMATION
We may use third-party service providers to assist us with managing the clinic as well as providing and marketing our products and services and analyzing data, and we may share your information, with such third parties for these limited purposes.
- We use Mind-Body Online for our email marketing and text message communications as well as to provide our online store. For more information about how we may use your information with Mind-Body Online and the information that may be collected through our email campaigns, see Mind-Body Online’s Privacy Policy.
- We use TSYS as our payment processor. TSYS uses and processes your payment information in accordance with its Privacy Policy.
EMAIL AND TEXT MESSAGE/SMS COMMUNICATIONS
In providing your contact information to us, you authorize us to communicate via SMS messaging (text messaging), and via email messaging. SMS consent is not shared with third parties or affiliates for marketing purposes.
If you wish to unsubscribe from our email campaigns, click on the Unsubscribe link at the bottom of any marketing email sent from us.
SMS TERMS OF SERVICE
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Isthmus Wellness. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://isthmuswellness.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.
YOUR PRIVACY RIGHTS
You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at support@isthmuswellness.com.
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at support@isthmuswellness.com.
